Prophet Systems Premium Support customers can now view invoices, support tickets, data transfer mappings and more. MyPSI is an interactive web page portal to assist in tracking your Prophet account with your unique username and password. You can view your account anytime you want.
Premium customers also experience support phone wait times of about five seconds! Contact Support to learn more.
Premium Support also includes:
- 24/7/365 access to Prophet Systems Senior support staff
- 24 hour telephone support for software and hardware issues
- Toll-free call center with direct access to Senior Staff
- Web-site access to FAQ's and downloads available 24x7
- Routine maintenance/wellness checks on a regular basis
- Does not include updates to Novell, Microsoft or other operating systems
- Escalation to Team Lead available upon request
- Direct assistance with warranty/repairs through third party vendors
- Hardware support is available for hardware you have purchased from other vendors. Ask your salesperson for more information.
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